eBusiness BPO Inc :: Our History

Our History

A Journey of Success

Since the beginning, our goal has been to offer the utmost quality service, impenetrable data security and the ultimate internet technology protocols.

What sets us apart from our competitors is the constant modification and adaptation to the newest technology innovations. There is no time to rest. Our focus is to stay two steps ahead of our competitors. We see things for what they can be and not for what they are. As newer and better technologies develop, we ensure to apply them. Equipment and services are always changing and we are an extremely proactive organization.

We, eBusiness BPO, have successfully managed to build a company focused on service, training, infrastructure and security. Our goal was and will continue to be the highest technology obtainable in order to deliver the highest quality service which includes crystal clear and secure voice communications. Our security is always our utmost priority, therefore eBusiness BPO became a PCI compliant company which was certified by the PCI Security Standards Council. This was not an easy task and we are very proud to have accomplished it. We believe in complete redundancy and have utilized technology and equipment to ensure no single point of failure. For this reason, we operate with complete N+1 Redundancy. We operate multiple IPLC's, MPLS's and private virtual networks. We employ redundant 100 MBPS Fiber optic lines as backup solutions. In addition, we operate two completely redundant data centers, one in Cebu, Philippines and the other in Los Angeles, California. We feel like we have covered all the bases, but we never stopped thinking about redundancy and points of failure.

These are the reasons we deliver the services which you will only find in the largest and best contact centers in the world. But again, it doesn't end there and we take it even further. We employ some of the top technology experts in our industry from networking professionals to telephony experts, open source experts and a group of the best developers obtainable. You’re correct if you say, “not bad”, but again it doesn't end there. The eBusiness company also believes in high level agent training and skills development. We employ and operate state of the art training facilities and we have brought into our company a culture of professional trainers with training and teaching backgrounds. Needless to say, we are very proud of what we have accomplished and we are even more excited about what is coming. We will have a high technology office designed to bring into our company the best minds in high technology developers and trainers in our industry. This is not a job for us but a passion for excellence.

We currently operate two offices in Cebu, Philippines and our technology and research development office is located in Ahmedabad, India. Our newest office is being developed in Bacolod, Philippines. Future expansion will concentrate in Latin America. We have brought together the best minds from all parts of Asia and North America to create eBusiness BPO. We will continue to develop the very best people in our industry.

We hope that when you decide to outsource, you will consider the very best. Nobody does it better than eBusiness BPO. Whether you’re a small or a large company, you owe it to yourself and your corporation to find out how cost effective working with eBusiness BPO can be.

Our history is one of success and our future is looking bright.